Salesfinity Review (2026)

Salesfinity publishes a seat price, which in this category is worth saying first. Gold is $299 a user a month, bought on a card with no sales call and live the same day. Nooks, Orum and Kixie publish nothing; Regal publishes a floor and an average.

The page also promises unlimited dials. Its own contract does not.

So there is a per-dial price after all, and it is computable: $299 divided by 10,000 is $0.0299 a dial. That is the floor. Dial less than the contractual maximum and every dial costs more than three cents.

What the seat is actually paying for

This site modelled the carrier cost inside Orum's unlimited dialing at about $18.52 a rep a month. Salesfinity publishes enough to do the same, and more precisely, because it publishes both a connect rate and a connect count.

It says well-run teams reach 15 to 20 live connects a rep a day, at an average connection rate of around 9%. That implies 167 to 222 dials a day, or 3,500 to 4,667 a month, which is between a third and a half of the contractual cap.

Two things follow. The carrier line is a small fraction of the seat, so the $299 is software and margin rather than telephony. The Orum review reached the same conclusion, and now the vendor's own throughput figures sit behind it. And the 10,000 cap exists for a reason: at the ceiling the carrier cost is nearly a quarter of the seat.

At published throughput the software works out at 6.4 to 8.5 cents a dial, or 71 cents to 95 cents a live conversation. That second number is the one to hold a dialer to, and Salesfinity is the only vendor in this set that publishes enough to produce it.

The word its own call log does not have

Parallel dialing means more calls can connect than there are reps to take them, and the person who answers gets silence. US telemarketing rules cap that abandonment rate, typically at 3% of live answers, and require a recorded identification message on abandoned calls. This site says so in its Nooks, Orum and Regal reviews.

Salesfinity's help centre defines eight call statuses, and it is worth reading them as a set rather than as prose:

• Ringing, listening, answered, completed: the four ways a call goes forward.
• No answer, failed, busy: the three ways it does not.
• Cancelled, meaning a call manually stopped before it connected.

None of the eight is an abandoned call. The vendor sells five-line parallel dialing and has no published name, count or cap for the event the rule regulates and requires you to measure.

Its compliance answer names three obligations: accurate caller ID, do-not-call respect, consent rules. The abandonment cap is not among them. The terms assign the whole of the Telemarketing Sales Rule to the buyer and state that as between the two parties you are the initiator of any call. That is a normal allocation of liability, and it is easier to carry if your dialer counts the thing you are liable for.

Five lines is the ceiling on every tier, including the custom-priced ones. That is a conservative default, and against Kixie's ten or Regal's fifty it materially lowers the exposure. The gap is measurement rather than design.

Numbers cost nothing, which is the opposite of the neighbour

Every seat gets ten rotating caller IDs with registration, attestation and automatic remediation when a number gets flagged. The help centre is explicit that there is no additional cost for adding local numbers.

Set that beside Kixie, where local presence is priced only in a support article at $50 a user a month plus a dollar a number, and at ten reps works out at $85 a rep before any licence. Same feature, same category, and one vendor bundles it while the other charges more for it than most competitors charge for the dialer.

The caveat is coverage. Marketing says local numbers in more than 120 countries. The help centre lists seven on one page and six on another, and the two lists do not agree with each other. If you call outside the US, ask for the actual list.

The meters under the seat

Two, and only one is priced. SmartEnrich charges $0.30 per valid phone number, billed only when the waterfall finds one. Enterprise Plus includes 200 credits a user a month; Gold and Enterprise buy packs whose sizes and prices are not published.

That $0.30 is the only dollar figure attached to any custom-priced tier, and it is worth running. A rep on Gold enriching 500 numbers a month adds $150 to a $299 seat, which is a 50% increase over the advertised price. The bundled 200 credits on Enterprise Plus are $60 a user a month of the same thing.

Boss Mode, which scores numbers for pickup likelihood before dialing, gives Gold 500 credits a month. Against the vendor's own published throughput that covers roughly one dial in eight. No price, rollover, expiry or zero-balance behaviour is published for it, and the API documentation meters a different unit again: one credit per completed email lookup, returning a 402 when the balance runs out, which is the only published answer to what happens at zero.

Three things the page says that the contract does not

None of these is unusual on its own. Together they are the reason to read section 1.2 before believing the word unlimited, and the reason to diarise a renewal date on a plan sold as month to month.

Nine results on the pricing query, seven with a stake: three of the vendor's own pages and four written by competitors, including two rival dialers. The top related search is the query plus Reddit, and there is no Reddit result on the page. None of the nine quotes the fair-usage clause.

Card, no sales call, dialing the same day. There is a free trial, though its length is not published and it converts to a paid subscription unless cancelled 24 hours before it ends.

• Read section 1.2 before believing the word unlimited. Ten thousand dials a user a month is the contractual ceiling, and the overage rate above it is not published.
• Ask how abandoned calls are counted, because the vendor's own call-status list has no name for them and the rule caps them at 3% of live answers.
• Price SmartEnrich separately. At $0.30 a valid number, five hundred a month adds half the seat price again.
• Diarise the renewal three business days out, since cancel anytime means three days' notice and payments are final.
• Get the country list in writing if you call outside the US, where marketing says 120-plus and the help centre lists six or seven.
• Check whether you need the admin layer, because invites, permissions and multi-team are Enterprise-only and a team on Gold is a set of unlinked workspaces.

We make no claim about which figure is real, and it is most likely an old price left in a template rather than anything deliberate. The effect is the same either way: any AI assistant asked what Salesfinity costs is being fed a number half the size of the one on the page. It is the fourth vendor on this site with two price layers, and the second in this category after Kixie, whose machine layer carries three rates where its visible page carries none.

The models are named once, in the data processing agreement, and nowhere on any product page. Annex III lists OpenAI for summaries and task automation, Deepgram for transcription and Eleven Labs for voice synthesis. That last one is unresolved: no product page, pricing page or FAQ names any voice-synthesis feature, and the FAQ states plainly that the phone stays the human channel.

One published price and two Customs, with the useful arithmetic sitting between the pricing page and the contract rather than on either.

The comparison that decides it is not against another dialer's seat price, since three of the four neighbours will not quote one. It is cost per live conversation against the fully loaded cost of the rep having them, which this site puts at about $134,000 a year.