Contact Center Software
Contact centre platforms with voice AI bolted on or built in. Priced per seat, negotiated annually, and almost never quoted publicly.
The thing buyers get wrong here
The AI is a line item on a seat contract you are signing anyway. Evaluate the platform first — nobody has ever been happy having chosen a contact centre for its bot.
All 23
8x83.9Amazon Connect3.9Amazon Lex3.9Dialpad3.9Google CCAI3.8Five93.5NICE CXone3.5Talkdesk3.5Genesys Cloud CX3.3Salesforce Agentforce2.5Cognigy2.2AssembledNot ratedBright PatternNot ratedCopilot StudioNot ratedEdifyNot ratedKustomerNot ratedLivePersonNot ratedRingCentral RingCXNot ratedSprinklrNot ratedUJETNot ratedVerintNot ratedWebex Contact CenterNot ratedZoom Contact CenterNot rated
Published prices only
8 of 23 publish a price you can read without a sales call. The rest are shown as Custom, which is a fact about them rather than a gap in our research.
| Tool | Entry price | Model | Free tier | Self-serve | Score |
|---|---|---|---|---|---|
| 8x8 | $24/mo | per seat | – | Yes | 3.9 |
| Amazon Connect | $0.038/min | per minute | Yes | Yes | 3.9 |
| Amazon Lex | Free tier | usage | Yes | Yes | 3.9 |
| Dialpad | $27/mo | per seat | – | Yes | 3.9 |
| Google CCAI | $0.06/min | usage | – | Yes | 3.8 |
| Five9 | $119/mo | per seat | – | – | 3.5 |
| NICE CXone | $110/mo | per seat | – | – | 3.5 |
| Talkdesk | $85/mo | per seat | – | – | 3.5 |
Other categories
AI SDR & Outbound 14Data & Research 24Signals & Intent 10Writing & Messaging 10Sequencing & Sending 12LinkedIn & Social 8Meetings & Scheduling 5Recording & Coaching 16CRM & Pipeline 10Enablement & Content 10Outbound Voice & Dialers 11Voice Agent Platforms 34Voice Infrastructure 35Inbound Qualification 18Vertical Voice Agents 24