Regal Review (2026)

Regal's pricing page publishes one useful sentence, and it is not a price. It is a floor: a good proxy is having at least 25 agents and at least 100,000 minutes of calls a month.

That sentence is two weeks old. Through 22 July it read 75 agents or 150,000 calls a month. Three things changed at once: the agent count fell by two thirds, the volume unit changed from calls to minutes, and the or became an and.

The old bar could be cleared on either axis. The new one requires both, so a thirty-agent centre that previously qualified on headcount alone now has to clear a volume test as well. The floor came down and got harder to pass at the same time.

The only rate Regal publishes is an average, and it is on a blog

There is no rate card. The single per-minute figure anywhere on the site sits in a blog post about the cost of voice agents, and it says Regal's agents generally come in at $0.20 a minute, based on data from millions of calls handled.

Read what that is. Not a list price, not a floor, not a ceiling — a realized average across the vendor's book of business, which is a description of other people's invoices rather than an offer to you. It is more than most vendors in this category publish and it is not a price.

This site does not record $0.20 as Regal's per-minute rate for that reason, and does not build a cost stack from it. A stack needs a rate whose exclusions are stated, and Regal states only that one language model is included in what it calls base AI voice agent minute pricing. Every other model is flagged as more expensive, with no surcharge published for any of them.

Three meters, one of them acknowledged

Minutes are the meter everyone discusses. Two more exist.

Concurrency is purchasable: every agent handles up to fifty simultaneous calls, the order form defines how many are included, and more can be bought at a price that is not published. Past fifty the documentation's advice is not to buy more but to duplicate the agent and round-robin between the copies, which is a workaround presented as a feature.

And there is a platform fee, or there was. In 2022 the same pricing page answered the question directly: a platform fee based on the number of cumulative contacts, then usage on top. That answer has been deleted, along with one confirming a per-user charge and another promising integrations cost nothing extra. The only three disclosures Regal ever made about the shape of its bill are all gone from the live page.

The meter can run while the phone is ringing

Regal's documentation is unusually candid here, and it presents the choice as a trade rather than hiding it. On power or preview dialling the agent is on the call from the moment it starts to dial, including ring time, and the docs list incurring consumption on ring time as a con.

Progressive dialling avoids that charge. The cost is that answering-machine detection gets three seconds to decide, which lowers accuracy, and the agent can no longer leave a personalised voicemail. So the buyer picks between paying for unanswered ringing and losing the voicemail that makes outbound work.

On the specific billing consequence of one configuration, the docs say to ask your customer success manager. That is an honest deferral and it is also the answer to how much of this is knowable in advance.

The throughput manufactures a payroll

The concurrency documentation contains the most useful piece of arithmetic Regal publishes, and no competitor publishes anything like it. Fifty concurrent AI calls, a five-minute average call, a forty percent transfer rate and a thirty-minute human close require 120 licensed human agents to absorb the handoffs.

That is the vendor's own formula and it checks out. It is also the real cost model: one AI agent running at its default ceiling generates a headcount requirement an order of magnitude larger than its own meter. Regal deserves credit for publishing it, and any buyer should run it before the pilot rather than after.

What we had wrong, and what the contract says

This site recorded Regal as able to hand off a payment mid-call over a Stripe link. That was wrong. The word Stripe appears nowhere across the 135 pages of Regal's developer documentation, no payment processor appears in its integrations directory, and there is no payment action among the roughly eighteen the platform publishes. The collections marketing references payment flows; the product ships no rail. The entry has been corrected to say so.

The subscription agreement is worth reading before the pricing page. Fees are non-cancellable and non-refundable, the term auto-renews unless cancelled thirty days out, overages are billed by name to a card on file at a rate published nowhere, and on termination the customer loses access to their data with no obligation on Regal to return it.

One clause deserves its own sentence. The agreement requires the customer to provide a case study and a review on G2, Capterra or another platform Regal designates, within the first renewal term.

G2 is the third-ranking result for this product's pricing query. Nine results, six with a stake, no independent page and no forum — and the most prominent apparently-independent source is one the vendor's own contract obliges its customers to feed. That is the sharpest illustration this site has found of why the byline audit exists.

Demo, order form, annual-shaped contract. No free tier, no trial, no self-serve path, and the pricing form asks for a mobile number before it will talk to you.

• Check the floor before anything else. Twenty-five agents and 100,000 minutes a month, both, and it moved twice in the last fortnight.
• Ask for the Regal Voice Pricing schedule that the order form binds you to. It is not on the site and the link 404s.
• Get the model surcharges quantified. Only GPT-4o Mini is stated as included; every other model is described as more expensive with no number attached.
• Decide the dialler mode with billing in mind, because power and preview dialling bill the agent through ring time and progressive dialling costs you voicemail quality.
• Run the 120-agent calculation from Regal's own concurrency doc against your actual headcount before you size the AI side.
• Read the publicity clause and decide whether a contractual obligation to post a public review is one you want.

Nothing purchasable is published, so the pricing section is a list of what to extract in the first call. Six things, and every one of them is a number Regal has or had and does not show.

• The per-minute rate for your volume, and whether $0.20 is above or below it
• What the base minute includes, beyond the one language model named as included
• The surcharge for the model you actually intend to use
• The platform fee, which the 2022 page said was based on cumulative contacts
• Whether human agent seats are metered separately from AI minutes
• The overage rate, which the subscription agreement bills by name and prices nowhere

And ask whether a call that transfers from an AI agent to a human is metered on both. The transfer documentation covers cold and warm mechanics in detail and says nothing about billing, which on a product built around handoff is the single most consequential silence on the site.