Fireflies.ai Review (2026)

Every Fireflies plan, the free one included, advertises Unlimited AI summaries. Two lines below it on the same card sits 20 AI credits.

Both statements are true. The distance between them is the product.

What a credit buys, and where its price is published

Fireflies is unusually clear on what credits are not. Its knowledge base opens with a warning that transcription is not charged in AI credits, and that standard meeting transcription, note-taking and recap emails are covered by the plan. The unlimited summary claim holds for the summary everybody gets.

Credits pay for the rest: AI Skills, which is the library of 100+ templates including BANT and MEDDIC; custom summary sections; Voice Agents; Sales Assist; Autofill CRM into HubSpot and Salesforce; AskFred during a live call; and the Daily Digest and Meeting Prep bundle. Templates inside a summary are free, custom sections are not, and reprocessing a summary is free.

The rate card for buying more sits in that knowledge-base article. It is not on the pricing page.

That is a real volume discount, which this site does not often get to say. The unit price falls 40% across a 200-fold range and falls monotonically the whole way. Lusha's ladder, audited here in the same category of purchase, bought about fifteen percent across sixteen-fold volume and was not even monotonic.

The allowance is granted once

The same article states it in a single line: every Fireflies account includes one-time AI credits based on your plan. Free 20, Pro 20, Business 30, Enterprise 50.

Read that against where the number appears on the pricing page, wedged into a bullet list between Unlimited transcription and Unlimited AI summaries, two entitlements that plainly recur every month. Nothing on the card marks the credits as different. They are the only line in that list that never comes back.

Two further clauses compound it. Credits are shared within your team and do not increase with added teammates, so headcount buys none. And upgrading replaces rather than stacks: the article's own example is that moving from Free to Business gives you 30 credits, not 50.

Three things fall out of that table. Free and Pro grant the same twenty credits, so the first $18 a month buys none. Enterprise at $39 a seat includes precisely the pack Fireflies sells to anybody for $5. And because the grant is per account rather than per seat, a fifty-person Business team shares thirty credits between them — 0.6 credits a head, once.

Paid accounts do not stop when the grant is gone. Fireflies automatically subscribes them to the lowest credit tier, $5 for 50 a month, which the article frames as avoiding interruption and which is also an auto-enrolment into a recurring charge. Free users hit a paywall instead. Purchased credits auto-renew monthly unless paused, and unused ones do not carry over.

How far a credit goes is the part nobody can compute. Charging is per query and dynamic, with the article saying the number of credits used depends on the complexity and effort required to generate the output. No worked example appears anywhere. The price of a credit is published to three decimal places; the number of credits a BANT summary costs is not published at all.

The caps underneath the word unlimited

Storage is 400 minutes on Free and 8,000 on Pro, but the free figure is per team and the paid one is per seat. The unit changes at the paywall, so the real jump is larger than twenty-fold for any team of more than one, and a five-person free team shares about thirteen half-hour calls of retention between them.

Unlimited transcription also has a per-meeting ceiling: two hours on Free and Pro, three on Business, four on Enterprise. Unlimited counts the meetings, not the minutes inside one. The annual badge, unusually for this directory, survives checking: save up to 44% is exactly right for Pro, Business saves 34.5%, and Enterprise is annual-only.

Connect a calendar and the bot joins. There is a route in without one, and the free tier needs no card. Getting value out is the slower half, because the AI features that differentiate it are the credit-metered ones.

• Check your credit balance on day one, not day thirty. The grant is one-time and shared across the whole team.
• Pause credit auto-upgrades if you do not want a $5 monthly subscription to start itself when the grant runs out.
• Count seats against storage. Free is 400 minutes for the whole team; Pro is 8,000 per seat. The unit changes, not just the number.
• Check your longest recurring meeting against the two-hour per-meeting cap on Free and Pro.
• Upgrade in one step if you are going to upgrade, because credits replace rather than stack — Free to Business gives 30, not 50.
• Enterprise is annual-only, so there is no monthly path onto HIPAA compliance, private storage or custom retention.

Four tiers: Free, Pro at $18 a seat monthly, Business at $29 and Enterprise at $39 with no monthly alternative. Annual billing takes Pro to $10 and Business to $19. This site records the monthly rates, which is the basis a buyer can pay without committing a year.

The ladder sells three different things at three different points, and only one of them is AI. Free to Pro buys storage and video recording. Pro to Business buys conversation intelligence, unlimited storage and team analytics. Business to Enterprise buys compliance — HIPAA, SSO and SCIM, audit logs, private storage, custom retention.

AI credits move 20, 20, 30, 50 across that whole range. The feature the category is named for is the one line on the card that barely scales, and it is the one line that never renews.